The Stress Doc Letter
Cybernotes from the Online Psyumorist (tm)
SEP 2012, No. I, Sec. I
Fight when you can
Take flight when you must
Flow like a dream
In the Phoenix we trust!
Table of Contents:
Notes from the Stress Doc ™
Shrink Rap I: The Risk and Reward of Emotional Agility [new and expanded
Shrink Rap II:
Designing Effective, Efficient, and Emotionally Intelligent Phone/Web
Seven Keys to Mastering the Message, the Medium, and the
Testimonials: US Patent & Trademark Office, Psychiatric Institute of Washington
Readers’ Responses: To “The Risk and Reward of Emotional Agility”
Main Essay: Surviving the Conference Call Battlefield: A Contentious Case
Vignette – Part I and
Skills and Strategies for Successful Small Group Phone
Conferencing – Part II
Phone Coaching-Consultation-Counseling with the Stress Doc ™ and Offerings:
Books, CDs, Training/Marketing Kit: Email email@example.com or go to
www.stressdoc.com for more info.
Notes from the Stress Doc™:
This newsletter has three of my favorite pieces from the last few months; the
latter two capture my newfound interest in Electronic Conferencing. Companies
and organizations are moving into an array of multimedia venues without
sufficiently appreciating the ultimate irony: to achieve successful web and
video meetings and conferences, you need people with psychological and
interpersonal “high touch” skills to transcend the inability to physically touch
your audience. And the first essay is an expanded version (now with a passionate
“Closing Summary”) of a recent piece on “Emotional Agility” within the context
of informally advising a father grappling with a profound loss. FYI, I try to
animate the concept of "emotional agility" throughout using physically
1. Shrink Rap I.
“The Risk and Reward of Emotional Agility” illuminates and illustrates key
concept of emotional agility through an analysis of a brief yet powerful
encounter with a man grappling with an emotionally charged and poignant
question. The essay also sheds light on knowing how and when to step back and
let go, whether coach or questioner.
2. Shrink Rap II.
“Designing Effective, Efficient, and Emotionally Intelligent Phone/Web
Conferences” has a definite satirical edge. Written for Paradigm, an
e-magazine targeting health professionals (the Paradigm version comes out
this month), the essay recognizes the widespread dissatisfaction with webinars
and phone conferences and lack of people who know how to run effectively with
this new medium. The Stress Doc cops an attitude while providing strategies for
“Mastering the Message, the Medium, and the Meeting.”
3. Main Essay.
Surviving the Conference Call Battlefield: A Contentious Case Vignette – Part I
and Skills and Strategies for Successful Small Group Phone Conferencing – Part
II. A phone conference that went off track and off script – and generated some
collegial tension – becomes the impetus for the Stress Doc to explore the
dangers and opportunities for leaders and facilitators, presenters and
participants of all manner of electronic conferencing. The strategic
recommendations actually touch on all manner of communication – from the virtual
to being in the same room.
Shrink Rap I:
[This is a newly edited/expanded version.]
Click here: Stress Doc: Notes from a Motivational Psychohumorist ™: The Risk and
Reward of Emotional Agility: How to Know When
The Risk and Reward
of Emotional Agility: How to Know When to Let Go
I recently came
across the term “emotional agility” in a workshop promotion. Of course
“Emotional Intelligence” is an industry buzzword and “emotional resilience”
frequently appears in my stress and wellness readings, but this phrase seemed
new. Agility makes me think of those fresh-faced female Olympic gymnasts – (nimble,
supple, alert, swift, responsive, daring, etc.) – along with bygone days of
bodysurfing at Jones Beach and scrambling up red rock in Sedona, AZ. And while
the body of late is a bit more creaky and clumsy, I still can conjure a heart
that sings and a mind that dances, (and sometimes too a body that gyrates, see
below) even when the invitation is sudden and unexpected. Of course, it helps to
have a vulnerable yet courageous, genuine and risk-taking partner, especially
when minds and moods start swinging. Perhaps most important, though, such head-
and heart-felt agility may quickly open you to powerful sharing and emotional
intimacy, especially in the face of psychological binds and barriers. Consider
this brief and intense yet poignant – “death and life” – encounter.
Exuberance was still
in the air as government employees and managers filed out of a half-day
“Building Stress Resiliency” class. Throughout the program, the interactive
energy and open, thoughtful peer engagement had been on display. Now I was
feeling a bit high after a closing, full blast rendition of “The Stress Doc’s
Shrink Rap” ™. Bouncing around in Blues Brothers hat and black sunglasses, while
arrhythmically shaking my black tambourine had initially generated a number of
startled looks and gaping mouths. But upon “wrapping up,” almost all would agree
that even the most analytical, legal, and technical minds (actually, the
predominant mindsets in the room) had been delightfully (and thoughtfully)
aroused and tickled. And the sharp lyrics reverberated across several
for the lyrics.) Naturally, I got the biggest laugh when I followed the hearty
clapping with, “I’ve been doing this long enough. I know when an audience is
applauding out of relief!”
Pairing witty yet
wise lyrics with unabashedly awkward yet enthusiastic gyrations reminds me of a
distinction between wit (saying funny things) and humor (saying things
in a funny way) and demonstrates some kind of bihemispheric brain
flexibility. And another sign of cognitive-affective agility, one I’ve been
practicing for a good while with varying degrees of success, is rapidly shifting
emotional gears – having a playful message spring from a serious conceptual
underpinning or slyly inserting some double-edged humor in a pointed statement.
But let me return to our workshop setting and an imminent challenge:
demonstrating emotional agility without humor as a clutch or crutch.
Turning On an
As is customary
after a program I was about ready to decompress when, out of the “feel good”
haze, a gentleman perhaps in his early fifties, of slight, yet lean and compact
build, standing erect, with a neat and close cropped haircut, the last attendee
in the room, approached with a troubling question. During the workshop, I had
mentioned working with the military. With a serious and somber look and tone,
this father shared that his son, six months ago, had committed suicide, a year
after coming back from a tour of duty in Afghanistan. He also acknowledged that
his son had been diagnosed as manic-depressive.
A palpable sigh and
nodding head was my immediate reaction and attempt at some humble “Despite my
experience, I’m not sure I can fully fathom the depth of your pain” connection.
I eventually acknowledged that suicide has become a big concern for the
military, especially the Army.
Before I could ask
how he was doing, he shared that he was struggling with an issue. Before his
son’s death and for a while afterward, he had been attending the Army’s Wounded
Warriors rehabilitation and resocialization program. An administrator in the WW
program observed how this government examiner and his family had courageously
grappled with the loss of their son. The Administrator recently asked the father
if he’d be willing to counsel other soldiers (and, I assume, other families).
conflict mirrored my own; however, his eyes also radiated some alarm. Initially,
he focused on the fear of saying the wrong thing when counseling someone in the
grip of pain and torment. He didn’t want to be responsible for…the rest of the
sentence was left unspoken. (Surely this fear was colored by his son’s actions.)
The Logical, the
Psychological, and the Experimental
There was a logical
side of my brain that wanted to share, “This is a common fear, and usually
unfounded. If you are ever uncertain about your feelings or unsure about what to
say, just trust your heart and gut, for example: ‘I can’t imagine or I don’t
know what to say. Or, I don’t know if this is the same situation, and I’m not
trying to give advice, more just sharing my perspective, but when such and such
happened to me (or us) this is what I experienced, or this is how I felt, this
is what I wanted to do, this is what I finally did, etc.’” Sometimes emotional
agility is as much knowing what not to say (or when not to say it) as it is
using a clever retort or felicitous phrase.
Like the WW
Administrator, my gut told me this man had a lot of hard-earned empathy and
wisdom that truly could be of value to others. I was also associating to how my
girlfriend fairly quickly joined and then, eventually, became a group leader at
her local chapter of “The Compassionate Friends” when her 19 year old daughter
died suddenly in a car accident. This parent and siblings support group enabled
her to hold on, even if just barely, to her shredded life and fragile sanity.
psychological part of me knew this dad needed more time and help, which was
confirmed when he dug a little deeper. Now he acknowledged not knowing if he was
ready to dredge up once more all the painful feelings of the last
year-and-a-half. (Also, in a later discussion with my girlfriend, she shared
that “The Compassionate Friends” wanted peer leaders to wait at least two years
before assuming a group facilitator role. Of course, the military may well be in
“crisis” mode regarding its need for people to help staff and support the
Wounded Warriors project.)
Thinking on my feet,
my intent was not to help this gentleman make a final decision about the
counseling role. Instead, I suggested he speak to a WW professional, one who
would truly listen to the concerns he had shared with me. I reiterated, “This
person’s goal must not be to ultimately convince you to become a volunteer. Let
them know you need an ear, someone who will help you continue to grapple with
your loss while enabling you to sort out the emotional pros and cons of such a
I truly believe by
sharing and reliving his story, his personal and family pain, in a safe setting
with a knowledgeable and concerned guide, this father’s “grief ghosts” will be
less haunting, his emotional highs and lows less disorienting, and his son’s
spirit will more comfortably reside within.
Finally, I had one
more idea: if after a period of personal coaching and reflection gnawing
questions lingered, he could try the counseling as a pilot project – perhaps for
a month. Then, in consultation with a WW professional, both parties could
assess his comfort and confidence levels.
He acknowledged not
having considered a trial run. Now, his heartfelt words of thanks, but
especially his softened eyes and body posture, said this father had a newfound
sense of possibility if not direction.
circumstances when the best a concerned party or coach can do is to outline a
time- and goal-focused passageway that holds out some possibility for greater
tolerance of angst or acute uncertainty. However, with some flicker of hope in
that proverbial dark, subterranean cave, the aggrieved will often begin to crawl
upward and outward; with each step, now a growing luminosity further energizes
personal commitment to challenge discouraging voices and pursue mind-expanding
resources. Finally, a true seeker just may perceive light if not dawning
enlightenment traversing a twisting and turning head-, heart-, and
soul-searching labyrinth. To quote the inspiring words of the pioneering medical
scientist, Jonas Salk: Evolution is about getting up one more time than you
fall down; being courageous one more time than being fearful; trusting just one
more time than being anxious.
Of course, that “one
more time” may seem quite daunting. A humble more than heroic intervention may
only invite the questioner to explore a rocky yet potentially rewarding “road
less traveled.” The climb is invariably steep, slippery, and unsteady, yet vital
for developing such emotional muscles as endurance, strength, frustration
tolerance, mind-body-spirit balance, resilience, and agility. Continuing the
battle on this “trial and error” (and sometimes, alas, “trial and terror”) path
helps evolve a sense of competence, confidence and, perhaps, hard-earned wisdom.
Now, with healing time, there may be a gradual embrace of life’s great tragedies
as well as our own small but meaningful triumphs. For precious moments we may
quiet those mind-roiling fears, flaws, and “Intimate FOE”s – Fear of Exposure;
perhaps there’s even a possibility of gently cradling and blowing new life into
one of our heart-rending “failures.” As I once penned:
For the Phoenix to
rise from the ashes
One must know the pain
To transform the fire to burning desire!
Why did I write this
essay? Some voice in my head, some echo in my heart wanted this encounter to
live beyond its five minute lifespan. This courageous man challenged me to move
beyond my own self-absorption; and he helped bring out parts of me – both head
and heart – that I most value. I am grateful that this gentleman perceived me as
a person he could entrust with his wounded heart. Writing enables me to bring to
life this extra-ordinary encounter, to depict and share the delicacy and
complexity of the moment – two men grappling with meaning, memory, and that fine
line between giving of and to one’s self. Hopefully, this essay also
conveys a notion of agility that animates the words of the acclaimed 20th
novelist, F. Scott Fitzgerald, along with the sentiments of numerous other
artists and scientists: The test of a first-rate intelligence is the capacity
to hold two opposed ideas in the mind at the same time and still retain the
ability to function. For example, one should see things as hopeless yet be
determined to make them otherwise…especially by reaching out from a
precarious limb to another individual both knowledgeable and also willing to
humbly accept his own limits and vulnerability.
Words to inspire
emotional agility and to help one and all…Practice Safe Stress!
Shrink Rap II:
Efficient, and Emotionally Intelligent Phone/Web Conferences:
Seven Keys to
Mastering the Message, the Medium, and the Meeting
One of the ironies
of our ever-changing and expanding “TNT” – Time-Numbers-Technology –
driven and distracted world: when it comes to electronic meetings, phone
conferences, webinars, and webcasts, the need for traditional so-called “soft
people skills” is more critical than ever. To build an “effective, efficient,
and emotionally intelligent” audio and/or video bridge to virtual meeting
participants requires both “high tech and high touch skills. Hey, if
you’re like my girlfriend, I know you are a wizard with your SmartPhone and iPad
(cause you’re always touting a new app, bragging on another Apple class or
personal consultation, or talking about your latest time-saving discovery,
etc.). Naturally, my standard reply, “I’m impressed…but I have an iMind!
And apparently, many
who are becoming so dependent on their gadgets appear in jeopardy of losing
theirs, especially when it comes to interpersonal communication. Our attention
spans and “impatience thresholds” are shrinking while that
attitude skyrockets out of the virtual ether, while simple common sense
problem-solving appears on the verge of extinction. (For example, an otherwise
bright, young out-of-town businesswoman on the DC Metro Red Line was trying so
hard to figure out with her SmartPhone which train station to exit, the thought
of calling the commercial establishment of her destination for directions
escaped her. She was startled by my suggestion.)
We also tend to
forget that when involved in sensory-deprived communication media such as a
phone or even video conference, some noteworthy effects emerge. Loss of sensory
data, even on a high quality video conference, deprives us of nonverbal nuances,
subtle facial gestures, and the “eyes as windows to the soul” effect as well as,
of course, the energy in the room. Not only do participants jump quickly to
questionable conclusions; it is easier to slip into “all or none” or “black or
white” perspective if not posturing. When combined with stress and time
pressures or personal "hot buttons," deficits in sensory data often mean
premature inferences and rigidified assumptions come into play, especially when
making judgments about other people’s motives or actions. For example, while
from a different medium and a different motivation, think political campaign TV
ads. Let’s call it the Karl Rove, Political Pit-Bull effect. (Hmmm…I wonder if
the PETA folks are going to accuse me of defamation of character.)
deficit combined with a sense of anonymity reduce a capacity for empathy; it
makes it harder to walk in another’s shoes (and especially to feel their
bunions). It also hardens the assumptive arteries, slows down blood flow to the
brain, and makes it easier to aggress against an invisible, virtual, hardly
flesh and blood target. (In fact, the Skypeian Age means the expression “f-2-f”
no longer works as shorthand for live, face-to-face, being in the same
room dialogue. We now need an “fl-2-fl” acronym – flesh-to-flesh – for
capturing the interactive potential to literally “reach out and crush…I
mean touch someone.”
The electronic age
allows for all kind of aggressive interaction; when hiding behind a keyboard or
iPad screen or “Not so Smart” phone, it’s easy to take on a Dirty Harry, “Make
My Day” avatar. (And this is not just a male issue; there are plenty of
Rambettes prowling the Internet.) Remember, your primitive brain is hardwired
not only to a flashing and fiery tongue but also to those dart- and
flame-throwing thumbs and fingers. I think we need a new mantra: Anonymity
is the father of aggression!
Alas, I warned about
the effects of Internet anonymity and acting out aggression through electronic
counterstriking with the ‘90s essay, “Is It an Email or E-missile?” The essay
was inspired by a DC think tank consultant who wasn’t thinking. Engaged in a
long distance electronic debate that was becoming increasingly personal, our
hero mistakenly hits the “Send All” button. Now a scathingly “hot” email
becomes a “heat seeking” missile, but not for the intended target-antagonist
across the country. This screaming missile-missive explodes in about a thousand
inboxes around the globe. Big surprise: the next day, the director of the
think tank has him in my office for “Anger Management” sessions.
Within the context
of hardened assumptions, there’s an inverse relationship between anonymity
and aggression (perceiver aggression goes up and anonymity and empathy
(perceiver empathy goes down. Hmm…maybe some use of the “mute” button not just
for distraction but for detachment – to short-circuit morphing into a mutant
monster – is not such a bad idea.
And when it comes to
running a meeting, especially the phone conference variety, personality
transformations are not uncommon. An IT Officer of a bank shared how when the
CEO holds electronic phone conferences he becomes a pushy, “little Napoleon.”
When running a live, fl-2-fl, in-the-same-room meeting he’s still a
no-nonsense, “let’s get it done” leader; however, the bodies and eyes in the
room evoke a degree of executive concern for how the living, breathing,
emotionally sentient social group is appraising him. Some form of social
approval-social control helps tamp down Mr. B.s excess testosterone and lurking,
aggressive shadow side.
The Strategic Seven
Clearly, it takes a
level of emotional insight-communicational intelligence to navigate these
technologically turbulent channels. To build that “High Tech and High
Touch Phone & Web Conferencing Bridge,” you can’t do better than The
Superior, Scintillating, and Strategic Seven for Ruling Your Virtual Universe.
(Alas, there is a caveat. These strategies may be hazardous to the
1. Plan the Nike
Don’t waste time with a preconference or webinar dry run, just because someone
in IT is a “Nervous Nerdie.” You go with the flow. (Of course, the tech
support person’s tears may be flowing.) In addition, when preparing for a
conference, don’t get bogged down with planned or structured agendas; in fact,
why have an agenda of any kind. And forget about time limits for presenters.
Bring your spontaneity; you believe in “Chaos Theory”; and you once had an
improv class. This is the age of hyper-speed and hypertext. Just do
it…Don’t overthink or direct it!”
2. Darwin Not
Without a structured agenda, the fastest, loudest, brashest, and BOLDEST
talkers or typers insure the survival of the fittest ideas and plans. Of
course, there’s a clear way to transform Darwinian discourse into meaningful
dialog...but open, “Helmet’s off,” “No rank in the room” discussion is just a
fantasy; besides, it takes way too much energy and effort. So just put everyone
on “mute” for the meeting; then leave two minutes for questions at the end.
(People will likely rush off for a coffee or bathroom break; you shouldn’t have
any need to fill those closing minutes.)
Perhaps, some people
will multi-task during your presentation. At least people won’t be bored; there
won’t be all that distracting input, insight, and interaction, or that petty
nitpicking of your ideas, nor any challenge to your egoal-driven,
on-track (or is it one-track?) strategic mind and plan. While some claim,
“Repetition and competition may be the law of nature but variation and
cooperation appear to be the rule of life!”…bah humbug. You’re a
“natural law” leader. (For example, see Adam Gopnik’s, Angels and Ages:
Darwin, Lincoln and a Short Book about Modern Life.)
3. Take Command.
Of course, sometimes there’s not time for any of this feel good, democratic
participation. Hey, if you’re the program leader or presenter, once you get on
a roll, maintain that role. You’ve earned your stripes and that “Monarchical
Monologue.” You have a compelling vision; others must see its unassailable
wisdom. (And don’t let some smart mouth tell you that sometimes there’s a
fine line between vision and hallucination!)
4. Stay on Point
And just because you sense people are not totally following your message, don’t
distract yourself or cloud the dispatch by checking in with the audience.
Continue to reiterate your ideas or, better yet, tell another mentally
meandering, yet so obviously illuminating story…and another. Specifically
defined end points are for obsessive control freaks; life’s a journey.
Remember, you’re not
running a focus group. When you want others’ opinions, you’ll ask. Ask any
marketing maven: many times you must keep repeating a message before it sinks
in. And if someone accuses you of being an egotist or an elitist, simply
declare, “Au contraire.” You are a kindred spirit of the Energizer Bunny…You
just keep talking…and talking…and talking!
5. It’s Not
Power Point for Nothing.
If people object to your spontaneous and repetitious storytelling, show them.
Bombard your audience with power point slides, and follow the text to the
letter. If you want to throw in some gratuitous graphics, go ahead.
But never lose sight of the power of a tightly scripted idea. You can
distill complex issues into non-deviating bullets and sound bites. The best
pols do it all the time, speaking of power and the survival of the fittest.
6. If You Must,
Take a Poll.
If participants view
electronic meetings as “Big Brother in the Virtual Ether” and are
reluctant to disclose, then subtly worded poll Qs just may have a polygraphic
effect. At minimum, for poll questions not to be a time waster, cram several
issues into each poll question. Complex questions with multiple parts to the
question, the more abstract the better, make you seem erudite. They may
generate some confusion but people will hang onto your every word, especially if
there’s an evaluative quiz at the end; just as if you were a distinguished
academic professor. Which leads us to…
7. Develop an
Academic Presentational Style.
presentation demands a serious, authoritative, all-knowing, and lofty if not a
tad haughty oratorical presence. Consistent tone or monotone – as in monologue
– suggests gravitas and not a “hobgoblin of little minds.” Polish and precision
trumps personal sharing and earthly passion every time, despite that Frenchman,
La Rouchefoucald’s, warning: Passions are the only orators which always
persuade. They are like an act of nature, the rules of which are infallible;
and the simplest man who has some passion persuades better than the most
eloquent who has none. Come on…what can some 17th century man of letters
tell us about a TNT world where the medium is the message???
Many people are not
sold on these new electronic learning, sharing, and decision-making arenas. And
even fewer seem to have mastered a capacity for imparting information and
generating interactive discussion and decision-making. Yet, of course,
companies and organizations are flocking to all variety of virtual venues. It’s
a perfect storm for an early adaptor wanting to impart his or her own mind-print
on “Effective, Efficient and Emotionally Intelligent Electronic Conferencing.”
So try the “Stress Doc’s Seven Superior and Scintillating Strategies.” You too
can rise above if not master the message, the medium, and the meeting
(and even the masses) and rule your virtual world!
US Patent &
[3-hour "Building Stress Resiliency" Workshop and Video Conference for 30 onsite
and 30 distance employees and managers]
Aug 22, 2012
Thanks Mark for a great job today.
I forwarded the invoice over to the Office of Finance.
I’ll send you a copy of the evaluations once we compile the results.
Please let me know which day works better for you, October 2 or 3rd for the next
session. Have a great weekend!
Program Manager, USPTO Leadership Development Program
Enterprise Training Division
Office of Human Resources
United States Patent and Trademark Office
Good morning, Mr. Gorkin,
I attended a training you offered at the U.S. Patent & Trademark Office and
found it very helpful. Thank you very much for your teachings!
Could you please add me to the list to receive your e-newsletter? My address is
Thanks very much,
Thank you Mark. I have already forwarded your websites to a couple of people who
can benefit from your learning. Thank you for a thoughtful and informative
Psychiatric Institute of Washington
[2.5 hour program on "Burnout, Burn-in, and Grief"; 100 allied health
Your presentation was very educational, informative, therapeutic and humorless.
It felt good to laugh!!!
Sent: Thursday, August 09, 2012 3:33 PM
To: Joy Jones
Subject: Kinda funny; wanted to share
I think she meant "humorous." ;-)
Aug 12, 2012
I’m sure she meant not just humorous but hilarious! Thanks for sharing.
Director of Community Relations
Psychiatric Institute of Washington
4228 Wisconsin Avenue NW
Washington, DC 20016
202-885-5628 - phone
Thanks for sharing the “emotional agility”
encounter. . . nice to have a dose of your insight and wisdom this morning. How
fortunate that the gentleman had an opportunity to speak with you and receive
guidance that was both real and compassionate. Will hold onto the “emotional
agility” idea and the Fitzgerald quote you shared at the end. Thank you.
really liked your essay. It struck me in so many ways. Resiliency Amazed
by what life hands people and how they cope, go on and then help others to go
on. You, your girlfriend and the father of this soldier are amazing people and
am catching up with a few essays. I do eventually get there. I appreciate your
keeping me on your list of contacts. Sometimes I feel as if I am treading water
at the center. It is not about the programs but about maintenance and senior
advocacy. It is blogs/essays like yours that keep me inspired.
Mark Gorkin, MSW, LICSW, "The Stress Doc" ™,
a Licensed Clinical Social Worker, is an acclaimed keynote, kickoff and webinar
speaker as well as "Motivational Humorist & Team Communication Catalyst" known
for his interactive, inspiring, and FUN programs for both government agencies
and major corporations. In addition, the "Doc" is a Team Building and
Organizational Development Consultant as well as a Critical Incident/Grief
Intervention Expert for Business Health Services, a National EAP/Wellness/OD
Company. He is providing "Stress and Communication,” as well as “Managing
Change, Leadership and Team Building" programs for a variety of units at Ft.
Hood, Texas and for Army Community Services and Family Advocacy Programs at Ft.
Meade, MD and Ft. Belvoir, VA as well as Andrews Air Force Base/Behavioral
A former Stress and Violence Prevention Consultant for the US Postal Service,
the Doc is the author of Practice Safe Stress and of The Four Faces of
Anger. The Stress Doc blog appears in such platforms as HR.com,
WorkforceWeek.com, and MentalHelpNet. His award-winning, USA
Today Online "HotSite" – www.stressdoc.com – was called a "workplace
resource" by National Public Radio (NPR). For more info on the Doc's
"Practice Safe Stress" programs or to receive his free e-newsletter, email
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