Bridging Generational Communication and
Strengthening Team/System Coordination

In today's 24/7 always on world, rapidly cycling between constant upgrading and "doing more with less," creating communication and team coordination bridges among the organizational generations (and among all its culturally diverse components) is mission and morale critical.  Gain tools, techniques and strategies for "Bridging Generational Communication and Strengthening Team/System Coordination."  Discover the Stress Doc's high energy, interactive, inspiring and FUN, concepts, tools and group exercises acclaimed by the 1st Cavalry and 13th Expeditionary Support Command/Ft. Hood, TX as well as many other companies and organizations.

A.  Introduction/Objectives

1. Foundational Generational Data and Generation Specific Communication Tools
2. Generational Diversity Concepts and Universal Communication-Conflict Resolution Exercises/Tools for Strengthening Buy-in, Trust and Team Coordination across a Variety of Generation/Diversity/Status Boundaries

B.  Opening the Perceptual Mind-Field

1. Tofler Quote, "There's No 'I' in Team" and Outlier's "Thought Problem"
2. Challenging Thought Association/Exercise and Cognitive Implications

C.  Understanding & Leveraging Generational Diversity

1. Four Generations in the Workplace:  Traditionals, Boomers, Xers and Millenials
2. Historical Markers, Assets/Values, Liabilities/Challenges and Motivational Meaning

D.  Disarming Power Struggles while Building Trust

1. Power Struggle Exercise
2. Communication Tools for Disarming Power Struggles through "Asking Good Questions" while Building Trust

E.  Thomas-Kilmann Conflict Styles Inventory for Engaging Generational Conflict

1. Five Conflict Styles - Pros and Cons
2. Generational Conflict Problem Solving Exercise

F.  3-D - Team Discussion-Drawing-Diversity -- Exercise and Closing Summary

1. Identifying Sources of Stress/Conflict and Barriers to More Effective Team-Command Coordination
2. Keys to Strengthening (Generational) Buy-in, Trust and Team Coordination

 Mark Gorkin, MSW, LICSW, "The Stress Doc" , a Licensed Clinical Social Worker, is a one-of-a-kind "Motivational Humorist & Team Communication Catalyst."  The "Doc" is an acclaimed keynote and kickoff speaker known for his interactive, inspiring and FUN speaking and workshop programs.  The "Stress Doc" is also a team building and organizational development consultant for a variety of govt. agencies, corporations and non-profits.  And he is AOL's "Online Psychohumorist" .  Currently he is leading "Stress, Team Building and Humor" programs for Commands and Brigades, at Ft. Hood, Texas and Ft. Leonard Wood, MO.  A former Stress and Conflict Consultant for the US Postal Service, the Stress Doc is the author of Practice Safe Stress and of The Four Faces of Anger.  See his award-winning, USA Today Online "HotSite" -- -- called a "workplace resource" by National Public Radio (NPR).  For more info on the Doc's "Practice Safe Stress" programs or to receive his free e-newsletter, email or call 301-875-2567.