UNITED STATES DEPARTMENT OF COMMERCE
JULY 26, 2000
Mr. Mark Gorkin
I just wanted to take this opportunity to thank you personally for your help in resolving the personnel and management issues at the Information Technology Center (ITC) since my arrival in March 2000.
As you will recall, I was confronted with some serious, inherited issues when I was appointed to the ITC in an Acting capacity. Morale was low, interpersonal conflicts among management and staff existed, and there was a pervasive fear of the future of the ITC itself. Largely through your plenary, group, and one-on-one sessions, we were able to air and resolve our many concerns. Your thorough, professional, and humorous approach made our job of recognizing and addressing the myriad issues much easier.
The ITC is a much more productive and secure environment since your involvement. Thanks again for all your help!
John M. O'Brien