The Science and Art of Listening, Learning and Leading

The most effective and responsive executives and managers recognize the vital interconnection among the "3 'L's" - Listening, Learning and Leading - for generating new perspective, team participation and stakeholder involvement...the innovative "Learning Community." "Leadership Listening" through active questioning and listening overcomes isolated thinking and encourages contrary feedback - both emotional and factual.

Through dynamic presentation, lively discussion and interactive group exercises you will learn to:

1. integrate verbal and nonverbal listening and communication skills
2. practice four types of listening - analytic, empathic, analogic and integrative
3. surface unspoken emotions constructively, including anger
4. actively use your psychological self-awareness - including intuition - as a key listening and leadership tool
5. use the above knowledge and skills to resolve conflict, model participatory consensus and "leadership listening" while helping build an ongoing learning community.