Jan 04, No 1, Sec 1
Jan 04, No 1, Sec 2
Feb 04 No 1, Sec 1
Feb 04 No 1, Sec 2
Mar 2004, No 1, Sec 1
April 04, No. 1, Sec 1
April No 1, Sec 2
May 2004, No 1, Sec 1
May 2004, No 1, Sec 2
June 2004, No 1, Sec 1
July 2004, Sec 1, No 1
July 2004, Sec 1, No 2
Aug 2004, Sec 1, No 1
Sept 04, No 1, Sec 1
Sept 04, No 1, Sec 2
Oct 04, No 1, Sec 1
Nov 04, No 1, Sec 1
Nov 04, No 1, Sec 2
Dec 2004, No 1, Sec 1
Dec 2004, No. 1, Sec 2

The Stress Doc Letter
Cybernotes from the Online Psychohumorist ™

SEP 2004, Sec. I

Fight when you can
Take flight when you must
Flow like a dream
In the
Phoenix we trust!

Table of Contents

Shrink Rap:   Why Is It Hard to "Just Say 'No'"? -- Part I 
:       Survivng the Florida Hurricane Battlefront, Gender Nouns     

Section II

Main Essay:  
Thermostatic Leadership (Attached) & SPEED Rap (Revised)
Heads Up:
      Washington Navy Yard, Estrin Paralegal and Dept. of Justice  
Offerings:      Training Kit, Books, CD and AOL Chat

Shrink Rap:

Part I of this series identifies ten barriers and challenges to saying "No" -- from "societal norms" and "family values" to "fear of retribution" and "boundary issues."  Part II will provide a "how to" guide for engaging in "N & N":  tools and techniques for saying "No," setting limits and solving problems.

Why Is It Hard to "Just Say 'No'"? -- Part I
Ten Barriers to Asserting Your Individuality and Integrity

There's a Practice Safe Stress term that has caught on with live audiences.  This conclusion is based on the frequency with which participants repeat the term during my speaking or workshop programs.  The term is introduced after recognizing the importance of "R & R" -- "Rest and Recreation" -- for managing stress.  The alliterative concept is "N & N":  the ability to say "No" and to "Negotiate."  And then "N & N" is followed by my home grown "aphormation" (a neologistic mix of aphorism and affirmation):  A firm "No" a day keeps the ulcers away, and the hostilities too!

Clearly, in relation to teen drug use and underage sex the moral voice of the mass culture has extolled the virtue of being able to "Just Say No!"  (The glib reality of this pronouncement is another issue.)  And many of us do know that when said with conviction, including the congruence between one's words and one's nonverbal communication, a clear "No" is a vital tool for being assertive and effective across an array of work and home battlefronts.  However, to paraphrase the old caveat, when it comes to saying and meaning "No"…even for many adults, it's easier thought than said or done!

Part I of this two-part series examines why many folks have difficulty using this provocative two-letter "N"-word.  Part II will present techniques and tips that, hopefully, will make "N & N" as socially and healthfully desirable as "R & R."  In other words, how can a daily dose of vital "N & N" be a natural part of your interpersonal and operational routine?  But first, let's explore "Ten Barriers to Setting Healthy Boundaries:

1.  Societal Norms.
  When it comes to role behavior, our culture is no longer so locked into sexual stereotyping.  Men are not exclusively aggressive (hunters) and women are not the only nurturers (gatherers).  Nevertheless, some inhibitions if not prohibitions still exist (not to mention the fact that women still do a disproportionate share of the housework).  Glass ceiling issues regarding equal pay and career advancement are still a reality, especially for minority women.  And an aggressive and mentally sharp businesswoman can still be labeled a "shrew" rather than being admired for being shrewd or savvy, terms often garnered by her male counterpart.  (For some, the Martha Stewart controversy is a glaring example.)  To the degree that there are gender differences regarding:  a) early socialization in the family and/or in the classroom, b) access to positions of institutional authority, and c) stereotyping and/or discrimination in various shapes, sizes, ages and colors then the playing and saying field will not be level or just.  For many women, appropriate aggression and vital assertion will seem less natural; it may feel less safe to say "No!"

2.  Family Values, Sibling Order and Attitudes.  Let's sharpen our focus by concentrating on, perhaps, the most powerful socializing force -- the family.  And while families certainly can reinforce sex-role stereotyping, let's not overlook the fact that a variety of family factors come into play when examining an ability to say "No" in interpersonal situations.  Also, both by temperament as well as upbringing, there are many men for whom being assertive or setting limits is a daunting task.  Here are a variety of family dynamics:
a) Birth order may be influential; firstborns often feel more pressure to be the responsible "good child."  Parents may be more relaxed and lenient with subsequent children.  For these offspring saying "No" may seem less daunting.
b) Substance abuse in families may also contribute to a sense of shame around being aggressive, especially if an abuser was often enraged or out of control of his emotions or his life responsibilities.
c) Rigidly righteous parental figures or other significant authorities demanding absolute loyalty may stifle healthy individuality.  Or a child shamed into silence if not into unquestioned loyalty for fear of being exposed as disrespectful, defiant or damaged goods will often have difficulty setting boundaries.
d) Families who view emotionally expressive children (especially the emotion of anger) as "mad" or "bad" or who attempt to stifle a child's separation and individuation process through threats or guilt too often raise bottled-up children (or offspring who eventually hit the bottle).  This constrictive mode of relating is often fueled by a sense of emptiness, shame and fear of abandonment.

3.  Fear of One's Own Aggression.  Some individuals cut off their aggressive feelings because they are afraid of or ashamed of their own potential for explosiveness.  To succumb to anger means you are being irrational; perhaps an antagonist has gotten to you.  To show anger is a sign that your opponent has "won."  A family member who psychically collapses or explodes when a child expresses anger may be teaching a powerful lesson:  not only is your anger wrong but, in addition, you are destructive!

Please note, it takes a lot of energy to turn aggression inward and bottle it up.  Expending all this conscious and unconscious effort to hold back a natural part of your self is not only energy depleting and exhausting.  This process of self-constriction may induce a sense of helplessness and depression.

4.  Fear of Retribution or Rejection.  Another factor is that others may resent your attempt at being assertive or saying "No."  Will the other person subtly put you down, openly attack, or expose your vulnerabilities?  Will this antagonist use ridicule or reject you for not giving him or her what they want?  Will a supervisor hold a grudge or perhaps feel she is being shown up?

Or will your "No" be a sign that you are behaving out of character.  You are not your "self."  The opponent may attempt to trivialize your position or demonize your person:  "What's wrong with you!"  An assertion of difference or individuality may lead to ostracism by a peer group.

5.  Fear of Justification.  Related to the above, some folks back away from saying "No" because of that potentially intimidating counter:  "Why not?"  Now you feel on the spot.  And the rejoinder, "I just feel this way right now," is never acceptable.  Of course there are situations when we need to back up our "No" with a reasoned explanation.  However, there are many occasions when "I'm not sure" is an honest and acceptable response.  Having the strength to be tentative or being able to take a time out is often a desirable problem-solving step. You are asserting your space even without an overt "No."  This is a useful and honorable step if, in fact, you do further reflection or research and then get back to the other party in a timely manner.)

6.  Fear of Being Labeled.  For some in authority the first sign of a subordinate's "No" signals trouble and, not surprisingly, the naysayer is a "troublemaker."  Or he has a "bad attitude" and is not being a "team player."  Conformist "group think" is often a byproduct of a powerful individual or environment that has little tolerance for a "No."  (Think of key players in the Bush administration and their dismissal of dissenting voices [alas, few and far between] who questioned the presence of Weapons of Mass Destruction or the assumed [or was it manufactured] strong Iraq-al Quaeda link.)  When a person with a contrary idea or belief is dependent on the authority (psychologically, financially, etc.) or such a person feels vulnerable in his or her position then, not surprisingly, staying in the authority's good graces is a paramount motivator.  Self-censorship or doctoring the message is not unlikely.

7.  The Boundary Issue.  Regarding interpersonal engagements, we all have a sense of a physical space and a psychological space that influences our own levels of comfort or discomfort.  This feeling of comfort is a function of both actual and emotional closeness or distance.  I call this psychosocial dynamic one's sense of "personal space."  (Comfort in personal space is also influenced by cultural norms and practices, e.g., the accepted physical distance between parties engaged in conversation.)  Too much actual or perceived closeness (smothering anxiety) or too much distance (separation anxiety) often triggers issues related to: a) status and self esteem, b) threshold levels for losing control, psychically or behaviorally, c) predisposition for emptiness or depression, d) dependency issues and the fear of losing one's self in a codependent relationship or, conversely, e) a desire to be enmeshed with the other so as to numb or obliterate a tormented self.

Of course, being enmeshed in a group sometimes allows individuals to be defiant and to act out their aggression because of the anonymity found in group membership.  Also, having group cover makes it easier for an individual to deny responsibility for his or her actions.

A Personal Vignette

Let me share a personal example.  From the age of ten to fourteen, two of my "friends" living in the same six-story apartment building would frequently bully me, mostly verbally and psychologically.  One night the tormenting had reached such a crescendo that in a panic state, despite feelings of fear and shame, I finally cried uncontrollably to my father.  My dad immediately went upstairs and confronted the father of one of the bullies.  Alas, we didn't talk further about why I wasn't able to stand up for myself or why I wasn't able to stay away from my tormentors.  (I suppose a significant part of the answer for a lack of self-integrity and chronic helplessness relates to my overt symptomatology merely being part of the dysfunctional family iceberg.  To the degree my father was not ready to confront his own coping strategy for dealing with long-standing mood swings and depression -- ongoing twice/year electroshock therapy as opposed to seeking psychotherapy -- I too would anguish and suffer in silence.)

Alas, neither my dad's intervention nor my tortured silence would allow for healthy distance from my antagonists.  The next morning I was ringing the doorbell of one of the bullies for our daily trek to school.

"My god, why?" you might ask.  It's tragically simple:  I was so frightened that they would really be plotting against me, that they would be seeking revenge for my having exposed their bullying.  Hyper-vigilance necessitates being in close proximity.  Healthy boundaries are not possible when you have so little sense of self. (And this feeling of helplessness and hopelessness is only exacerbated by unrecognized childhood depression.)  The torment you know is preferable to the imagined (or unimagined) torment conceived in a near paranoid or panic state.  And, not surprisingly, as an adult it took years of therapy to resurrect to full consciousness this traumatic period of my life.  It often requires healthy dependence with a therapist or a support group as well as personal courage to grieve fully the years of pain, panic and silent shame of a long-standing abusive relationship.

8.  Inability to Know or Trust One's Gut.  As we've seen, there are a variety of critical conditions contributing to both the muffling of an inner voice and an inability to risk shedding a pleasing or muted persona.  Consider this sequence of obstacles to "getting real":
a) long-standing feelings of inadequacy or unworthiness,
b) growing up in a family that shames, slams or shuns the expression of feelings, especially anger and
c) over time, losing the ability to recognize and label your feelings.  For such a person, his inner emotional world is mostly numb.  Not surprisingly this person is often very fearful, truly having "no guts" to trust. (Conversely, in his emotional ignorance, the battering personality labels most emotional experience or expression that's not aggressive in nature as a sign of being a wimp or of being unmanly.  For this psychically stunted individual, "emotional" people are whiners; pathetic whiners at that.  Of course, a batterer might see himself as a "strong silent type."  Though I suspect the more accurate dynamic is as follows:  "For me to be strong you must be silent!")

9.  Fear of Being Alone or Abandoned.  When a fear of actual or psychological abandonment infuses the parent-child dynamic, a child may take on a false, "too good" persona.  Alas, what often gets lost is the necessity for setting boundaries and the need for some conflict in establishing an identity.  A child's ability to say "No" to a parent or even "I don't like you" is not automatically or simply a sign of willful defiance or a negative or hostile personality.  Such a stance may also reflect a child who is evolving a fairly solid, "good enough" sense of self.  The child is not so symbolically tied to the parent; he or she can risk some emotional separateness.  There's some basic trust, mostly on an unconscious level, that a "No" will not trigger physical or psychological abandonment by the significant adult.  And, of course, learning early that you do not have to swallow a "No" for fear of parental rejection eventually makes it easier to "Just say 'No'" to adolescent peers as well as McDonalds' fries.

10.  Fear of Standing Out.  Some individuals are afraid of projecting their individuality.  They would rather blend into the crowd, conform to the norm, or replay the "invisible child" role (a not uncommon development for a sibling in an alcoholic or abusive family).  Others are afraid to say "No" for fear of confrontation:  "So what would you do "Mr. Negative?"  Suddenly, an upfront contrary stance has you on the spot, if not in the spotlight.  Now performance anxiety pressure is building.  As we've noted, whether out of jealousy or a perception that you are defying role proscriptions, a "No" can be seen as a selfish act or as a declaration of disloyalty.  And for the target of such a judgmental barrage, self-censorship is not the only worry.  For people who continally fear and suppress their own complex and genuine individuality, there is as much "safety" in being numb as there is safety in numbers.

Closing Summary

This article has focused on ten psychosocial barriers to setting boundaries and saying "No!"  Of course, in response to the above barriers, there are some aggressive personalities who spew a reflexive and rigid "No!"  Not surprisingly, some of the same underlying issues are at play:  fear of losing control, feeling put down or shamed by an authority, feeling stifled, fearing a loss of self, perceiving closeness or emotional dependence as a sign of weakness or as an invasion of one's overtly fortified and covertly vulnerable psychological and physical space.  However, this article has examined the imploders more than the exploders.

Let me recap the ten basic barriers and challenges to saying "No":
1.  Societal Norms
2.  Family Values, Sibling Order and Attitudes
3.  Fear of One's Own Aggression
4.  Fear of Retribution and Rejection
5.  Fear of Justification
6.  Fear of Being Labeled
7.  The Boundary Issue
8.  The Inability to Know or Trust One's Gut
9.  Fear of Being Alone or Abandoned
10. Fear of Standing Out

Clearly, these can be powerful deterrents to recognizing and experiencing your individuality and integrity, that is, your genuine needs, wants, joys, fears, passions and beliefs…your separate and genuine self or true spirit.  Learning to say "No" is vital for surviving and thriving in today's ever demanding, work-life boundary busting world.  And Part II will show you how to assert your difference, your contrary position and your individual gut instinct in positively inspiring fashion.  Stay tuned for "N & N" tools and techniques that will enable you to…Practice Safe Stress!


{Ed. Note:  Here are poignant, philosophical and, ultimately, optimistic reflections from a reader in the aftermath, hopefully, of the recent hurricane wars.)

Musings of a Survivor from the Florida Hurricane Battlefront

It's Sunday night and it currently looks like we have dodged the third bullet in this game of meteorological Russian roulette that Florida has been playing the past month. However, the weathermen keep telling us not to let our guard down yet; things can change quickly. Indeed they can, as the folks in Punta Gorda will remind us.
The windows on my house have sheets of plywood nailed over them, making it constantly feel like twilight inside. I thought I heard it raining earlier this afternoon, so went to the window to see. Old habits die hard! As I was stocking up on groceries, plastic sheeting, and gasoline yesterday, I saw many businesses and houses with plywood covering the windows. This gives the town an air of desolation and desertion. Some business have spray-painted "We're open" over their wood.
I went to our local Sam's (warehouse club) to stock up on some more canned goods. The store was filled with people doing the same thing, their carts full of bottled water, paper plates, and other necessities for survival. In the midst of it all, a couple walked by with a large, lighted snowman in their cart -- a holiday lawn decoration. I was struck first by the incongruity of their purchase, then by the idea that hurricane season will be over by December!
At the pharmacy, I was picking up my medication refills that I had ordered to make sure that we would not run out in the aftermath of Ivan. I saw a mother and her little girl, looking over the lotions to find a remedy for their sunburns. They were obviously just back from a day at the beach, leading me to question my own priorities. Did they know that the storm would begin to turn west or were they just choosing not to worry about it at all?
Everywhere I went, there was a real sense of "we're all in this together." Complete strangers struck up conversations to pass along their own hurricane preparedness tips. I told a man where the shower curtains were sold so that he could get some to use to line his bathtub so that it would hold water. An older woman showed me the small boxes of shelf-stable milk she had gotten and a group compared the merits of various types of baby wipes. (Baby wipes can be used for hand and face cleaning if the water supply is not safe.) I held a man's place in the line at the gas pumps while he went inside and prepaid.
Apparently, we have an inexhaustible need for plywood. As the third hurricane in a month approached, the hardware stores once again began selling out of their plywood. You would think that most people would have already bought theirs, but that doesn't seem to be the case. They may have thought like we did -- surely we are not going to get lucky again, so this time we'd better get really ready! We got ours early enough in the week to find what we needed, but newspapers were filled with stories of people waiting 15 hours or more for their rationed supply of wood.
There are some shortages, though. When I went to get the oil changed in my car, I was told that they were out of V-6 engine oil filters and didn't know when they would get more. So many people had their cars serviced as they fled Florida, that there were no more oil filters to be found!
The phrase "Be safe" has replaced the ubiquitous "Have a nice day" as a farewell greeting. The best part is that people really mean it! We are all stressed and exhausted by the tension of waiting and watching, hoping that we are spared again. But, everyone still watches out and cares for his neighbors!
Be safe.   S.

Gender of Nouns

It was postulated that English should have male and female nouns. Readers were asked to assign a gender to nouns of their choice and explain their reason. The best submissions were:

SWISS ARMY KNIFE: Male, because even though it appears useful for a wide variety of work, it spends most of its time just opening bottles.

KIDNEYS: Female, because they always go to the bathroom in pairs.

TIRE: Male, because it goes bald and often is over-inflated.

HOT AIR BALLOON: Male, because to get it to go anywhere, you have to light a fire under it... and, of course, there's the "hot air" part.

SPONGES: Female, because they are soft, squeezable and retain water.

WEB PAGE: Female, because it is always getting hit on.

SHOE: Male, because it is usually unpolished, with its tongue hanging out.

COPIER: Female, because once turned off, it takes a while to warm up. Because it is an effective reproductive device when the right buttons are pushed. Because it can wreak havoc when the wrong buttons are pushed.

ZIPLOC BAGS: Male, because they hold everything in, but you can always see right through them.

SUBWAY: Male, because it uses the same old lines to pick people up.

HOURGLASS: Female, because over time, the weight shifts to the bottom.

HAMMER: Male, because it hasn't evolved much over the last 5,000 years, but it's still handy to have around.

REMOTE CONTROL: Female... Ha!... you thought it would be male. But consider this: it gives a man pleasure, he'd be lost with-out it, and while he doesn't always know the right buttons to push, he keeps on trying. :-)

Mark Gorkin, LICSW, "The Stress Doc" ™, is a keynote and international/Celebrity Cruise Lines motivational speaker, psychotherapist, syndicated writer, and author of his new book, Practice Safe Stress:  Healing and Laughing in the Face of Stress, Burnout & Depression and The Four Faces of Anger:  Transforming Anger, Conflict and Rage Into Inspiring Attitude and Behavior.  He was the keynote speaker for the Society of Human Resource Management (SHRM)--Maryland state chapters at their 2004 Leadership Conference.  The Doc, AOL's "Online Psychohumorist," is a training and OD Consultant for numerous companies, associations and government agencies.  Interviewed by the BBC and Biography magazine, Mark has a multi-award-winning, USA Today Online "HotSite" -- www.stressdoc.com .  The site was selected as workplace resource in a National Public Radio feature on "Bad Bosses."  For more info, email stressdoc@aol.com or call 202-232-8662.

(c)  Mark Gorkin  2004
Shrink Rap Productions