Conferencing that’s Effective, Efficient, and Emotionally Intelligent:
How often are your conference calls an effective and efficient use of meeting time, when management, professional staff, colleagues, consultants, customers, and/or clients all believe they are on the same productive and collaborative page? And in an increasingly telecommuting, TNT – Time-Numbers-Technology – driven and distracted world, this question is mission critical. Alas, too many phone conferences are self-defeating exercises, cycling between “waste of time” passivity and boredom, while the desktop becomes a covert setting for multi-tasking distraction, invariably exacerbated by black hole monologues and awkward silences. Are clear direction-facilitation and group ground rules required? Will an interjection be defined as an interruption or perceived as the team not being on the same page? Can you really connect to a client when you can’t see their nonverbals? For even experienced hands, trying to lead electronically often creates a surge of anxiety. And one’s usual communication presence in a live, face-to-face meeting may undergo significant change when it’s all on the line…whether phone, Internet, or video conference. (Not unlike how an email can quickly morph into an "e-missile!")
Clearly, this is a medium with great potential for misguided intentions and misunderstandings; and Type A or adversarial cultures along with intellectual, medical, financial, and technological agencies, companies, or institutions are often ripe for ego-driven showmanship or a competitive sideshow. How can “Message Sent become Message Received” and successfully acted upon with genuine buy-in? And if this electronic meeting process is a regular source of stress, frustration, and disconnection it impacts relationship-building, productivity as well as morale…and, of course, your bottom line!
Still have no fear, Mark Gorkin, LICSW, the Stress Doc ™ is here – whether in a live workshop or a webinar – to illustrate and demonstrate skills, structures, and strategies that will meaningfully strengthen the “Four ‘C’-ing” quality of Communication and Connection, Collaboration and Coordination of your next phone conference/meeting. (And these “hands on” concepts have powerful application for a variety of media formats and meeting forums.) Here are the Top Ten Phone Conferencing Skills, Structures, and Strategies:
Take Time for Pre-Conference Call Planning, Direction, Agenda Setting, and
Through high energy, thought-provoking, personally insightful, and Fun presentation, “Designing Effective, Efficient, and Emotionally Intelligent Phone Conferencing” will revitalize your next phone conference/meeting. Consider these testimonials from a recent HR.com Conference Webinar by the Stress Doc on “Managing Stress and Conflict”:
Don’t miss your appointment with the Stress Doc!
[The “Top Ten Phone Conferencing Skills, Structures, and Strategies” were first enumerated in my essay, “Surviving the Conference Call Battlefield: Skills and Strategies for Successful Small Group Phone Conferencing – Part II”:
Click here: Stress Doc: Notes from a Motivational Psychohumorist ™: Surviving
the Conference Call Battlefield: Skills and Stra
Email firstname.lastname@example.org for Part I of this series]
Mark Gorkin, MSW, LICSW