Discover the Doc's "Four Faces of Anger" Model. Transform hostility and rage into assertive and passionate expression. Set limits on stress carriers; defuse power struggles. Use "I" messages and the verbal art of "tongue fooey!"

SD-102: Conflict Resolution for Creatively Managing Crisis and Change.

Practice basic supervisory, conflict resolution and team survival skills. In a reorganizing/frightsizing climate, don't become "lean-and-MEAN."  Engage in group grieving and decision-making to "Recharge the Energy, Rebuild the Synergy."

Overcome blocks to productive risk-taking and innovation. Stimulate your imagination and motivational focus while enhancing empathy and disarming negative conflict. From paradoxical thinking and analogy to visualization and "The 8 'P' Path of Mastery," bring the creative spirit and skillset into your personal life and career world.

By using interactive exercises, this workshop will enable participants to understand the impact of individual and team stress on productivity and morale. Techniques for managing anger, conflict and consensus building will be demonstrated.

Provide e-"L"ectrifying leadership using creativity and humor. The styles and skills will blend active listening, empathy and intuition. Learn the motivational art of leadership and morale building.

SD-109: How to Become a Great Presenter:
Being Dynamically Engaging and Interactively Funny

SD 110.  Out of the Box Communication Tools:  The Art of Public Speaking, Active Listening and Conflict Mastery

Mark Gorkin is a Licensed Clinical Social Worker, national motivational speaker, trainer, syndicated columnist, oft-quoted media resource and "Online Psychohumorist" (TM) for a variety of .coms, e-zines and Internet Publications, including America Online/Digital City, WebMD, AdviceZone.com, Financial Services Journal Online, HRHub and WorkforceOnline.

Here's the word on the unique programs and consultations of the "Stress Doc":

I very much doubt that I can find the words to tell you how well-received your presentation was! Everyone was so enthusiastic about the opportunities you provided, in a non-threatening way, for our staff to express their feelings and discover that they weren't the only ones who felt that way. You were the only speaker to receive a standing ovation! What better tribute could you get?

I enjoyed working with you and hope that at some time in the future we can have you do an expanded workshop. The need is obvious.

[Blackbaud is a large software company. Fifty Account Executives and Sales Managers participated in the half-day "Practicing Safe Stress" workshop.]

"As you know, many of the membership are living with enormous stress on a day to day basis. You touched our lives and our hearts in so many ways. I believe the enthusiastic reception you received (as keynote luncheon speaker) is evidence of just how timely your presentation was to our convention attendees ... I also want to acknowledge your work in familiarizing yourself with our organization and personalizing your message around our issues."  Jerry Flanders, Vice President Conventions National Association of State Farm Agents

"You addressed the difficult areas of tapping one's creativity in an increasingly stressful professional environment with great energy, humor and wisdom .... Your presentation and interactive exercises provided participants with the opportunity to look inside themselves and pinpoint in a non-threatening, supportive environment the issues they had been wrestling with. (The) group dynamics enables participants to learn from one another as well as from your comments. The participants left feeling better about themselves and energized to move forward on developing their professionals skills."  Soraya Deifallah, Immediate Past President American Marketing Association - DC Chapter